![]() ![]() He was able to help keep my daughter calm, and eventually, after several tense minutes, was able to speak to someone and help them understand her unique and pressing circumstance. ![]() The Sky Services agent was invaluable when it seemed like customs was not going to let her leave. Everything was smooth until they got to customs and there was an issue because she had entered the country with her school group, but was leaving earlier than her documentation showed and was not with her group. While the gentleman that met my daughter didn’t speak much English, they were able to communicate and she knew he was a kind, thoughtful person. I hired Universal Sky Services (within 48 hours of her flight) and it was the best $400 I could have spent. I had never used a VIP service such as this, but had a situation recently where my daughter was in a foreign country, didn’t speak the language, had an injury, needed to leave asap, and had to navigate through multiple terminals, baggage claim, customs, and getting to the correct gate.
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